Downtime

LordMalekTheRedKnight · by **LordMalekTheRedKnight** » Sun Mar 09, 2008 4:50 pm

Hey all

i thought a thread would help us keep track of any downtime so Dan can investigate. rather than post this in the helpdesk, i thought i would leave it here so we can all post.

i experienced downtime from 16:35 - 16:41 (approx) today. just before the site when down, the font changed and all the text went white and purple (as it does from time to time).

i couldnt load
http://www.ageofstrife.com
or
http://www.ageofstrife.com/index.php

refreshing or using new windows didnt help, until it started working again.

hope that helps

~ Tim

Spack · by **Spack** » Sun Mar 09, 2008 5:46 pm

LordMalekTheRedKnight wrote:i experienced downtime from 16:35 - 16:41 (approx) today. just before the site when down, the font changed and all the text went white and purple (as it does from time to time).

That suggests that the page loaded, but not the CSS file to set the styles of the fonts and colours.

If anyone experiences problems getting to the site, I'd appreciate it if they could open a command prompt in Windows and run the following:

tracert 217.207.125.179

and then copy and paste the results in a post here. For other operating systems, there should be a way of running a traceroute, please check your help files or documentation if you don't know how to.

I've checked the logs and there was definitely traffic to the site between 16:35 and 16:41, there are hits being logged every few seconds. A traceroute output would enable me to work out where the likely cause of the reason for not being able to access the site is.

LordMalekTheRedKnight · by **LordMalekTheRedKnight** » Sun Mar 09, 2008 7:28 pm

Spack wrote:That suggests that the page loaded, but not the CSS file to set the styles of the fonts and colours.

usually it gets fixed simply by refreshing the window... today however i refreshed and got nothing.

Spack wrote:If anyone experiences problems getting to the site, I'd appreciate it if they could open a command prompt in Windows and run the following:

tracert 217.207.125.179

so thats "Start" > "Run...", right?
(sorry for the n00bishness)

Spack wrote:I've checked the logs and there was definitely traffic to the site between 16:35 and 16:41, there are hits being logged every few seconds.

sometimes when i cant access the site, i still get email alerts telling me other people are posting. rather frustrating.

lol

cheers

~ Tim

Spack · by **Spack** » Sun Mar 09, 2008 8:11 pm

LordMalekTheRedKnight wrote:
Spack wrote:If anyone experiences problems getting to the site, I'd appreciate it if they could open a command prompt in Windows and run the following:

tracert 217.207.125.179

so thats "Start" > "Run...", right?
(sorry for the n00bishness)

Start > Run, type cmd.exe, press ok. Then at the window, type tracert 217.207.125.179 and press enter, should get something like this:

Code: Select all: C:\>tracert 217.207.125.179 Tracing route to www.ageofstrife.com [217.207.125.179] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 49 ms 55 ms 50 ms dr10.bllon.ov.easynet.net [89.200.128.192] 3 60 ms 52 ms 57 ms ip-90-207-238-6.ov.easynet.net [90.207.238.6] 4 62 ms 59 ms 64 ms te7-0-0.sr0.sabir.ov.easynet.net [89.200.132.86] 5 62 ms 63 ms 64 ms cr0.cmaco.uk.easynet.net [82.108.10.70] 6 72 ms 69 ms 72 ms 82.111.161.8 7 www.ageofstrife.com [217.207.125.179] reports: Destination protocol unreachable. Trace complete.

The last line, although looking like an error, is actually what is expected due to my firewall

LordMalekTheRedKnight wrote:
Spack wrote:I've checked the logs and there was definitely traffic to the site between 16:35 and 16:41, there are hits being logged every few seconds.

sometimes when i cant access the site, i still get email alerts telling me other people are posting. rather frustrating. lol

Sounds like a routing issue between your ISP and the server then. The tracert output will help determine where the problem is